Store Leader - Assistant Manager, Customer Experience

LOFT; Winston-Salem (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Bonuses

Merchandise discounts

Professional development

Advancement opportunities

Philanthropic partnerships

Job summary

LOFT in Winston-Salem, NC is seeking an Assistant Manager to support the customer experience and shape store culture. You’ll lead on the sales floor, coach associates, and model LOFT’s brand behaviors to create genuine connections with customers.

With 2+ years of retail management experience, you’ll drive results through hospitality, teamwork, and operational discipline. This role offers bonuses, comprehensive benefits, and opportunities for advancement.

Qualifications

• 2+ years of retail management experience (preferred).
• Brings a hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that delivers exceptional experiences.
• Act as a store leader on the sales floor and model LOFT brand behaviors.
• Inspire, educate, and coach associates to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use tools and reporting to drive operational excellence and financial discipline.

Skills

Retail management

Hospitality mindset

Customer service

Leadership

Communication

Tools

POS system

Job description

LOFT in Winston-Salem, NC is seeking an Assistant Manager to support the customer experience and shape store culture. You’ll lead on the sales floor, coach associates, and model LOFT’s brand behaviors to create genuine connections with customers.

With 2+ years of retail management experience, you’ll drive results through hospitality, teamwork, and operational discipline. This role offers bonuses, comprehensive benefits, and opportunities for advancement.