Store Leader - Customer Experience & Growth (Bonus)

LOFT; Boston (MA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Monthly bonuses

Merchandise discounts

Professional development

Community partnerships

Job summary

LOFT is seeking a Store Manager in Boston to lead customer and associate experiences, drive profitable store operations, and build a strong team. You will oversee day‑to‑day store performance, budgets, and payroll, while promoting community events and partnerships.

The role requires leadership, hospitality mindset, and strong communication skills to coach and develop staff and ensure a welcoming environment for customers and associates.

Qualifications

• 2+ years retail Store Manager or service industry experience (preferred).
• Hospitality mindset when engaging with customers and associates.
• Strong people management, leadership, and communication skills.
• Technology proficient and ability to operate a point-of-sale system.
• Able to develop strategies and action plans to drive results.

Responsibilities

• Lead customer and associate experiences in the store.
• Drive a profitable business through exceptional customer experience and strong operations.
• Hire and develop store team through training, coaching, and talent development.
• Promote in-store community events and philanthropic partnerships.
• Oversee store profitability, budgeting, and payroll reporting.
• Manage day-to-day operations of the store, including opening and closing.

Skills

Store management

Leadership

People management

Customer service

POS system

Operations

Tools

POS system

Job description

LOFT is seeking a Store Manager in Boston to lead customer and associate experiences, drive profitable store operations, and build a strong team. You will oversee day‑to‑day store performance, budgets, and payroll, while promoting community events and partnerships.

The role requires leadership, hospitality mindset, and strong communication skills to coach and develop staff and ensure a welcoming environment for customers and associates.