Store Manager: Lead Team & Elevate Customer Experience

knitwellgroup; Acton (MA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development

Community involvement

Job summary

LOFT in Acton, MA is seeking a Store Manager to lead the customer and associate experiences in our store. You are empowered to drive a profitable business by focusing on customer experience, operational performance, visual standards, and strong community engagement.

You will coach your team to reach their full potential, hire and develop talent, use technology for a seamless omnichannel experience, and oversee budgeting, payroll, and day-to-day operations including opening and closing.

Qualifications

• 2+ years retail Store Manager or service industry experience (preferred).

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Inspire, educate, and coach associates to reflect the brand's behaviors.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Hire and build a store team through training, coaching, and talent development.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Develop a strong operational dynamic to achieve store goals.
• Promote in-store community events and partnerships.
• Oversee store profitability, budgeting, and payroll with reporting.
• Analyze reporting to develop short and long-term retail plans.
• Manage day-to-day operations including opening and closing.

Skills

Hospitality mindset

People management

Leadership

Communication

Technology proficiency

Business acumen

Organization

Tools

Point-of-Sale system

Job description

LOFT in Acton, MA is seeking a Store Manager to lead the customer and associate experiences in our store. You are empowered to drive a profitable business by focusing on customer experience, operational performance, visual standards, and strong community engagement.

You will coach your team to reach their full potential, hire and develop talent, use technology for a seamless omnichannel experience, and oversee budgeting, payroll, and day-to-day operations including opening and closing.