Store Leadership: Customer Experience Champion

LOFT; Acton (MA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Holidays

Bonuses

Employee Discounts

Professional Development

Advancement Opportunities

Job summary

LOFT in Acton, MA is seeking an Assistant Manager to elevate the customer experience on the sales floor and shape a positive store culture.

You will lead associates, model LOFT brand behaviors, coach teams, assist with recruiting and development, and ensure omnichannel shopping excellence while driving daily store performance. The role requires a hospitality mindset and proactive operational focus. This full-time position includes benefits and growth opportunities.

Qualifications

• 1+ year retail management experience.
• Hospitality mindset when connecting with customers and associates.
• Tech proficient and ability to operate a point‑of‑sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Lead customer experience on the sales floor and model brand behaviors.
• Inspire, educate, and coach associates to create genuine connections.
• Assist in recruiting, hiring, and developing talent.
• Use tools and reporting to drive store performance and financial discipline.
• Build productive relationships by listening and supporting the team.

Skills

Retail Management

Customer Service

Leadership

POS System

Tools

POS System

Job description

LOFT in Acton, MA is seeking an Assistant Manager to elevate the customer experience on the sales floor and shape a positive store culture.

You will lead associates, model LOFT brand behaviors, coach teams, assist with recruiting and development, and ensure omnichannel shopping excellence while driving daily store performance. The role requires a hospitality mindset and proactive operational focus. This full-time position includes benefits and growth opportunities.