Store Leader: Elevate Customer Experience & Growth

knitwellgroup; Silver Spring (MD); On-site; USD 56,000 - 67,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Holidays

Monthly bonuses

Merchandise discounts

Professional development

Community partnerships

Job summary

LOFT is seeking a Store Manager to lead customer and associate experiences, driving profitability through exceptional service, operational performance, and community engagement. You will coach a team to reach their full potential, ensuring a welcoming experience for all customers and associates.

Role emphasizes leadership, hospitality, and the use of technology to provide seamless omnichannel shopping experiences, with daily store operations and community involvement.

Qualifications

• 2+ years retail Store Manager or service industry experience (preferred).
• Hospitality mindset when engaging with customers and associates.
• Strong people management skills and an ability to develop talent.

Responsibilities

• Manage day-to-day store operations including opening and closing.
• Lead customer and associate experiences to drive a profitable business.
• Coach team to reach full potential and ensure welcoming environment for customers and associates.
• Use reporting to oversee profitability, budgeting, and payroll.
• Analyze reporting to develop short and long-term retail plans.

Skills

Customer service

Leadership

Communication

People management

Technology proficiency

Budgeting

Planning

Tools

POS system

Job description

LOFT is seeking a Store Manager to lead customer and associate experiences, driving profitability through exceptional service, operational performance, and community engagement. You will coach a team to reach their full potential, ensuring a welcoming experience for all customers and associates.

Role emphasizes leadership, hospitality, and the use of technology to provide seamless omnichannel shopping experiences, with daily store operations and community involvement.