Store Manager: Lead Teams, Elevate Experience, Drive Growth

LOFT; Massachusetts; On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Merchandise discounts

Job summary

LOFT in Chestnut Hill, MA seeks a Store Manager to lead customer and associate experiences, driving a profitable business through exceptional customer service, operational excellence, visual standards, and strong community engagement.

You will coach your team to reach their potential, hire and develop talent, and ensure an inclusive store environment. The role emphasizes omnichannel shopping, reporting, budgeting, and payroll.

Qualifications

• 2+ years retail Store Manager or service industry experience preferred.
• Hospitality mindset in customer and associate interactions.
• Strong leadership, interpersonal and communication skills.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Inspire, educate, and coach associates to apply brand behaviors and connect with customers.
• Hire and develop an effective store team through training and coaching.

Skills

Retail store management

People management

Leadership

Communication

POS proficiency

Business acumen

Tools

POS system

Job description

LOFT in Chestnut Hill, MA seeks a Store Manager to lead customer and associate experiences, driving a profitable business through exceptional customer service, operational excellence, visual standards, and strong community engagement.

You will coach your team to reach their potential, hire and develop talent, and ensure an inclusive store environment. The role emphasizes omnichannel shopping, reporting, budgeting, and payroll.