Store Lead & Customer Experience Champion

knitwellgroup; Acton (MA); Presencial; USD 39.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Professional development

Community impact

Descripción de la vacante

LOFT is seeking an Assistant Manager in Acton, MA to lead customer experience and shape a strong store culture. You will nurture relationships with customers and associates while modeling the brand's behaviors on the sales floor.

You will support the Store Manager in recruiting, coaching, and driving performance, using reporting to drive operational excellence and a seamless omnichannel experience.

Formación

• 1+ year retail management experience.
• Hospitality mindset when connecting with customers and associates.
• Tech proficient and able to operate a POS system.
• Strong business acumen with ability to drive results.
• Takes initiative in making thoughtful decisions.

Responsabilidades

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor and model brand behaviors for customers.
• Inspire, educate, and coach associates to create genuine connections.
• Foster an inclusive store environment for all associates.
• Use technology to provide seamless omnichannel shopping experiences.
• Support Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening and sharing ideas.

Conocimientos

Retail management

Hospitality mindset

Customer service

Leadership

POS proficiency

Business acumen

Decision making

Initiative

Herramientas

POS system

Descripción del empleo

LOFT is seeking an Assistant Manager in Acton, MA to lead customer experience and shape a strong store culture. You will nurture relationships with customers and associates while modeling the brand's behaviors on the sales floor.

You will support the Store Manager in recruiting, coaching, and driving performance, using reporting to drive operational excellence and a seamless omnichannel experience.