Store Manager: Elevate Customer Experience & Team Growth

N23 Premium Brands Opco LLC; Boston (MA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401(k) plan

Paid time off

Monthly bonuses

Merchandise discounts

Professional development

Community partnerships

Job summary

LOFT at Store G1932 Copley Place in Boston is seeking a Store Manager to lead customer and associate experiences and drive profitable operations. You will coach teams to deliver exceptional service, uphold visual and brand standards, and engage with the local community to support partnerships and events.

The role emphasizes hospitality, strong leadership, and the ability to develop talent while using technology to streamline omnichannel shopping and store performance.

Qualifications

• 2+ years retail Store Manager or service industry experience preferred.
• Hospitality mindset when engaging with customers and associates.
• Strong leadership and communication skills.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Inspire, educate, and coach associates to leverage brand behaviors to connect with customers.
• Use technology to provide a seamless omnichannel shopping experience.
• Hire and build an effective store team through training and talent development.
• Create an inclusive store environment for all associates and customers.
• Develop strong operational dynamics to achieve store goals.
• Promote in-store community events and partnerships.
• Oversee store profitability, budgeting and payroll using reporting tools.
• Analyze reporting to inform short and long-term retail plans.
• Manage day-to-day operations, including opening and closing.

Tools

POS system

Job description

LOFT at Store G1932 Copley Place in Boston is seeking a Store Manager to lead customer and associate experiences and drive profitable operations. You will coach teams to deliver exceptional service, uphold visual and brand standards, and engage with the local community to support partnerships and events.

The role emphasizes hospitality, strong leadership, and the ability to develop talent while using technology to streamline omnichannel shopping and store performance.