Store Manager: Lead Customer Experience & Team Growth

LOFT; Acton (MA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Professional development

Community partnerships

Job summary

LOFT in Acton, MA is seeking a Store Manager to lead the customer and associate experiences in your store. You are empowered to drive a profitable business by focusing on customer experience, operational performance, visual standards, and strong community engagement.

You will coach your team to reach their full potential and ensure a welcoming experience for all customers and associates, and use technology to deliver a seamless omnichannel shopping experience.

Qualifications

• 2+ years retail Store Manager or service industry experience

Responsibilities

• Cultivate a customer-focused environment that delivers exceptional experiences.
• Inspire, educate, and coach associates to leverage brand behaviors.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Hire and build an effective store team through training and coaching.
• Create an inclusive store environment for associates where everyone feels welcome.
• Develop a strong operational dynamic to achieve store goals.
• Promote in-store community events and partnerships.
• Oversee store profitability, budgeting, and payroll with reporting tools.
• Analyze reporting to develop short and long-term retail plans.
• Manage day-to-day operations including opening and closing.

Skills

People management

Leadership

Communication skills

Customer service

Technology proficiency

Tools

Point-of-Sale (POS) system

Job description

LOFT in Acton, MA is seeking a Store Manager to lead the customer and associate experiences in your store. You are empowered to drive a profitable business by focusing on customer experience, operational performance, visual standards, and strong community engagement.

You will coach your team to reach their full potential and ensure a welcoming experience for all customers and associates, and use technology to deliver a seamless omnichannel shopping experience.