Starlink Land Mobile Account Success Lead

InvestedintheMission; Bastrop (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

SpaceX is seeking a STARLINK CUSTOMER SUCCESS MANAGER (LAND MOBILE) in Texas to own Land Mobile accounts from onboarding through long-term growth. You will manage revenue, activation, shipments, and customer relationships across agriculture, rail, trucking, OEM, heavy machinery, and other in-motion networks.

You will collaborate with engineering, finance, and operations to reduce errors, build account plans, and forecast retention, with willingness to travel and work across time zones.

Qualifications

• Bachelor's degree in engineering, business, or a related field OR 6+ years in account management or a technical customer-facing role
• 5+ years owning a defined book of business with accountability for customer health and revenue
• 5+ years supporting customers on a technical product or service

Responsibilities

• Own assigned Land Mobile accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth
• Hit and exceed revenue targets by tracking readiness, shipments, activations, certifications, and payments
• Keep internal systems current so account status, risk, and opportunity are visible in one place
• Monitor account health to prevent delayed cash or churn
• Coordinate high-touch onboarding including hardware transitions and partnerships
• Document processes to support expansion and scaling of the Land Mobile book
• Identify expansion across vehicles, machines, routes, sites, kits, and new uses of the product

Skills

Account management

Revenue ownership

Customer success

Cross-functional collaboration

Communication

Education

Bachelor's degree or higher

Job description

SpaceX is seeking a STARLINK CUSTOMER SUCCESS MANAGER (LAND MOBILE) in Texas to own Land Mobile accounts from onboarding through long-term growth. You will manage revenue, activation, shipments, and customer relationships across agriculture, rail, trucking, OEM, heavy machinery, and other in-motion networks.

You will collaborate with engineering, finance, and operations to reduce errors, build account plans, and forecast retention, with willingness to travel and work across time zones.