Senior Land Mobile Customer Success Manager

InvestedintheMission; Hawthorne (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

SpaceX is seeking a Starlink Customer Success Manager (Land Mobile) to own post-sale relationships across agriculture, rail, trucking, OEM and other in-motion networks. You will manage contracts through onboarding, activation, payments, and growth with a focus on account health and revenue.

You will coordinate with engineering, finance, and operations, set expectations with customers and partners, and drive expansion across multiple vehicles and routes while operating in a fast-paced, global

Qualifications

• Bachelor's degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role
• 5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections), not just project delivery
• 5+ years supporting customers on a technical product or service

Responsibilities

• Own assigned Land Mobile accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact
• Hit and exceed revenue targets on time by tracking readiness, shipments, activations, certifications, and payments, and by raising risks early when dates or dollars may slip
• Keep internal systems current so account status, risk, and opportunity are visible in one place
• Monitor account health—including contract compliance, KPI performance, invoicing, logistics, in-motion or field performance, and the customer relationship—to prevent delayed cash or churn
• Set clear expectations with customers, resellers, and internal partners on what SpaceX can and cannot commit to on timing, hardware, and delivery
• Build account plans that define current state, a healthy account, and the next dollar of revenue
• Identify expansion across additional vehicles, machines, routes, sites, kits, and new ways customers can use Starlink in the field
• Facilitate leadership business reviews that connect Starlink performance to customer results
• Forecast retention and revenue for the book so leadership can plan against a real number
• Bring customer feedback into SpaceX and work with engineering, support, finance, and operations to reduce errors across accounts
• Coordinate high-touch onboarding, including hardware transitions, reseller partners, and certification or deployment requirements
• Document processes that support expansion and scaling of the Land Mobile book

Skills

Account management

Customer success

Technical customer-facing

Education

Bachelor's degree or equivalent and 6+ years of related experience

Job description

SpaceX is seeking a Starlink Customer Success Manager (Land Mobile) to own post-sale relationships across agriculture, rail, trucking, OEM and other in-motion networks. You will manage contracts through onboarding, activation, payments, and growth with a focus on account health and revenue.

You will coordinate with engineering, finance, and operations, set expectations with customers and partners, and drive expansion across multiple vehicles and routes while operating in a fast-paced, global