Land Mobile Customer Success Manager — Growth & Revenue

SpaceX; Hawthorne (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

SpaceX seeks a Starlink Land Mobile Customer Success Manager in Hawthorne, CA to own post-sale relationships across agriculture, rail, trucking, OEM, and field networks. You will manage onboarding, activation, and long-term growth with a focus on revenue and account health.

The role requires multi-year account management experience on technical products, strong communication, and ability to work with engineering, finance, and operations. Travel and flexible hours may be needed.

Qualifications

• Bachelor’s degree in engineering, business, or a related field, OR 6+ years of relevant experience.
• 5+ years owning a defined book of business with accountability for customer health and revenue.
• 5+ years supporting customers on a technical product or service.

Responsibilities

• Own assigned Land Mobile accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact.
• Hit and exceed revenue targets on time by tracking readiness, shipments, activations, certifications, and payments.
• Keep internal systems current so account status, risk, and opportunity are visible in one place.
• Monitor account health including contract compliance, KPI performance, invoicing, logistics, and customer relationship.
• Set clear expectations with customers, resellers, and internal partners on timing, hardware, and delivery.
• Build account plans defining current state, healthy account, and next revenue dollar.
• Identify expansion across vehicles, machines, routes, sites, kits, and new uses.
• Facilitate leadership business reviews linking Starlink performance to results.
• Forecast retention and revenue for the book to aid leadership planning.
• Bring customer feedback to SpaceX and work with teams to reduce errors.
• Coordinate high-touch onboarding, including hardware transitions and deployment requirements.
• Document processes that support expansion and scaling of the Land Mobile book.

Skills

Customer success

Account management

Cross-functional collaboration

Strong communication

Technical product knowledge

Education

Bachelor’s degree in engineering, business, or related field

Job description

SpaceX seeks a Starlink Land Mobile Customer Success Manager in Hawthorne, CA to own post-sale relationships across agriculture, rail, trucking, OEM, and field networks. You will manage onboarding, activation, and long-term growth with a focus on revenue and account health.

The role requires multi-year account management experience on technical products, strong communication, and ability to work with engineering, finance, and operations. Travel and flexible hours may be needed.