Strategic Land Mobile Customer Success Manager

United States Digital Space LLC; United States; Remote; USD 100,000 - 160,000; Full time

Job summary

Starlink is seeking a Customer Success Manager to own Land Mobile accounts from contract through activation and ongoing growth. This role requires self-motivation and clear communication as you manage hardware, activation, payments, and expansion.

You will coordinate with engineering, finance, and operations, track KPI performance, and build account plans to drive revenue while maintaining strong customer relationships. Travel as needed.

Qualifications

• Bachelor’s degree in engineering, business, or related field, or high school diploma with 6+ years experience in account management or a technical CS role.
• 5+ years owning a defined book of business with accountability for customer health and revenue.
• 5+ years supporting customers on a technical product or service.

Responsibilities

• Own assigned Land Mobile accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact.
• Hit and exceed revenue targets on time by tracking readiness, shipments, activations, certifications, and payments, and by raising risks early when dates or dollars may slip.
• Keep internal systems current so account status, risk, and opportunity are visible in one place.
• Monitor account health—including contract compliance, KPI performance, invoicing, logistics, in-motion or field performance, and the customer relationship—to prevent delayed cash or churn.
• Set clear expectations with customers, resellers, and internal partners on what the company can and cannot commit to on timing, hardware, and delivery.
• Build account plans that define current state, a healthy account, and the next dollar of revenue.
• Identify expansion across additional vehicles, machines, routes, sites, kits, and new ways customers can use Starlink in the field.
• Facilitate leadership business reviews that connect Starlink performance to customer results.
• Forecast retention and revenue for the book so leadership can plan against a real number.
• Bring customer feedback into the company and work with engineering, support, finance, and operations to reduce errors across accounts.
• Coordinate high-touch onboarding, including hardware transitions, reseller partners, and certification or deployment requirements.
• Document processes that support expansion and scaling of the Land Mobile book.

Skills

Account management

Customer success

Technical support

Education

Bachelor's or equivalent degree

High school diploma + 6+ years

Job description

Starlink is seeking a Customer Success Manager to own Land Mobile accounts from contract through activation and ongoing growth. This role requires self-motivation and clear communication as you manage hardware, activation, payments, and expansion.

You will coordinate with engineering, finance, and operations, track KPI performance, and build account plans to drive revenue while maintaining strong customer relationships. Travel as needed.