Land Mobile Customer Success Manager

SPACE EXPLORATION TECHNOLOGIES CORP; Redmond, Northern (WA, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

SpaceX's Starlink team in Redmond, WA seeks a Customer Success Manager (Land Mobile) to own assigned Land Mobile accounts across agriculture, rail, trucking, OEM, and other in-motion networks. You will manage onboarding, activation, and long-term revenue growth, serving as the primary customer contact after contract signature.

Ideal candidates have 5+ years in account management or customer success, with experience supporting technical products, and a proven ability to drive revenue while

Qualifications

• Bachelor’s degree in engineering, business, or related field, or 6+ years in account management or a technical role.
• 5+ years owning a defined book of business with accountability for customer health and revenue.
• 5+ years supporting customers on a technical product or service.
• Experience with in-motion, fleet, field, or operational deployments is a plus.
• Strong written and verbal communication with executives, operators, and finance.

Responsibilities

• Own assigned Land Mobile accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth.
• Hit and exceed revenue targets by tracking readiness, shipments, activations, and payments.
• Keep internal systems current so account status, risk, and opportunity are visible in one place.
• Monitor account health, including contract compliance, KPI performance, invoicing, and customer relationship.
• Set expectations with customers, resellers, and internal partners on timing, hardware, and delivery.
• Build account plans defining current state, healthy accounts, and next revenue steps.
• Identify expansion across vehicles, routes, sites, and new usage of Starlink in the field.
• Facilitate leadership reviews connecting Starlink performance to customer results.
• Forecast retention and revenue for the book to support leadership planning.
• Bring customer feedback into SpaceX to improve products and reduce errors.
• Coordinate high-touch onboarding, including hardware transitions and reseller partnerships.

Skills

Account management

Customer success

Communication

Technical customer-facing

Education

Bachelor's degree

High school diploma or equivalent

Tools

CRM software

Job description

SpaceX's Starlink team in Redmond, WA seeks a Customer Success Manager (Land Mobile) to own assigned Land Mobile accounts across agriculture, rail, trucking, OEM, and other in-motion networks. You will manage onboarding, activation, and long-term revenue growth, serving as the primary customer contact after contract signature.

Ideal candidates have 5+ years in account management or customer success, with experience supporting technical products, and a proven ability to drive revenue while