Starlink Land Mobile: Customer Success Lead

SpaceX; Union Hill-Novelty Hill (WA); On-site; USD 120,000 - 160,000; Full time

Job summary

SpaceX is seeking a Starlink Customer Success Manager (Land Mobile) to own assigned accounts from onboarding to long-term growth across agriculture, rail, trucking, OEM, and field deployments. You will manage contracts, activations, payments, and expansion with a clear focus on revenue, activation, and account health.

In this role, you’ll coordinate with engineering, finance, and operations, travel to customer sites as needed, and work across global time zones.

Qualifications

• Bachelor's degree in engineering, business, or a related field or 6+ years in a technical customer-facing role.
• 5+ years owning a defined book of business with accountability for customer health and revenue.
• Experience supporting customers on a technical product or service.

Responsibilities

• Own assigned Land Mobile accounts from contract signature through onboarding and long-term growth.
• Hit and exceed revenue targets by tracking readiness, activations, certifications, and payments.
• Keep internal systems current so account status and opportunity are visible.
• Coordinate high-touch onboarding, including hardware transitions and reseller partnerships.
• Forecast retention and revenue for the book to inform leadership planning.
• Bring customer feedback into SpaceX to reduce errors across accounts.

Skills

customer success

account management

sales

business development

communication

cross-functional

Education

Bachelor's degree in engineering, business, or related field

Tools

CRM software

Enterprise software

Job description

SpaceX is seeking a Starlink Customer Success Manager (Land Mobile) to own assigned accounts from onboarding to long-term growth across agriculture, rail, trucking, OEM, and field deployments. You will manage contracts, activations, payments, and expansion with a clear focus on revenue, activation, and account health.

In this role, you’ll coordinate with engineering, finance, and operations, travel to customer sites as needed, and work across global time zones.