Land Mobile Customer Success Manager (Starlink)

SpaceX; Redmond (WA); On-site; USD 110,000 - 170,000; Full time

Job summary

SpaceX is seeking a Starlink Customer Success Manager (Land Mobile) to own high-value accounts from contract signature through onboarding, activation, and ongoing growth. You will drive revenue by ensuring readiness, shipments, activations, and payments while maintaining strong relationships with customers, resellers, and internal partners.

In this highly autonomous role, you will monitor contract health, coordinate with engineering, finance, and operations, and build strategic account plans

Qualifications

• 5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections)
• 5+ years supporting customers on a technical product or service
• Proven ability to drive revenue and manage end-to-end customer success cycles

Responsibilities

• Own assigned Land Mobile accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact
• Hit and exceed revenue targets on time by tracking readiness, shipments, activations, certifications, and payments
• Keep internal systems current so account status, risk, and opportunity are visible in one place
• Monitor account health, contract compliance, KPI performance, invoicing, logistics, and customer relationships
• Set clear expectations with customers, resellers, and internal partners on timing and delivery
• Build account plans defining current state, healthy account, and next revenue steps
• Identify expansion across additional vehicles, sites, routes, kits, and new uses of Starlink
• Facilitate leadership business reviews linking Starlink performance to customer results
• Forecast retention and revenue for the book for leadership planning
• Incorporate customer feedback with engineering, support, finance, and operations to reduce errors
• Coordinate high-touch onboarding including hardware transitions and certification requirements
• Document processes to support expansion and scaling of the Land Mobile book

Skills

Account management

Customer success

Technical customer-facing

Education

Bachelor’s degree in engineering, business, or related field

High school diploma + 6+ years experience

Job description

SpaceX is seeking a Starlink Customer Success Manager (Land Mobile) to own high-value accounts from contract signature through onboarding, activation, and ongoing growth. You will drive revenue by ensuring readiness, shipments, activations, and payments while maintaining strong relationships with customers, resellers, and internal partners.

In this highly autonomous role, you will monitor contract health, coordinate with engineering, finance, and operations, and build strategic account plans