Land Mobile Customer Success Architect

SpaceX; Town of Texas (WI); On-site; USD 120,000 - 170,000; Full time

Job summary

SpaceX's Starlink team is seeking a Land Mobile Customer Success Manager to own high-touch accounts from contract through activation and growth. You will drive revenue, manage onboarding, and coordinate with engineering, finance, and operations to ensure smooth deployments.

The role demands proactive leadership in a fast-paced space tech environment, with travel to customer sites and a strong focus on account health and long-term value.

Qualifications

• Bachelor's degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role
• 5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections), not just project delivery
• 5+ years supporting customers on a technical product or service

Responsibilities

• Own assigned Land Mobile accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact
• Hit and exceed revenue targets on time by tracking readiness, shipments, activations, certifications, and payments, and by raising risks early when dates or dollars may slip
• Keep internal systems current so account status, risk, and opportunity are visible in one place
• Monitor account health-including contract compliance, KPI performance, invoicing, logistics, in-motion or field performance, and the customer relationship-to prevent delayed cash or churn
• Set clear expectations with customers, resellers, and internal partners on what SpaceX can and cannot commit to on timing, hardware, and delivery
• Build account plans that define current state, a healthy account, and the next dollar of revenue
• Identify expansion across additional vehicles, machines, routes, sites, kits, and new ways customers can use Starlink in the field
• Facilitate leadership business reviews that connect Starlink performance to customer results
• Forecast retention and revenue for the book so leadership can plan against a real number
• Bring customer feedback into SpaceX and work with engineering, support, finance, and operations to reduce errors across accounts
• Coordinate high-touch onboarding, including hardware transitions, reseller partners, and certification or deployment requirements
• Document processes that support expansion and scaling of the Land Mobile book

Skills

Account management

Customer success

Business development

Operations

Technical customer-facing

Education

Bachelor's degree in engineering or business

High school diploma + 6+ years experience

Job description

SpaceX's Starlink team is seeking a Land Mobile Customer Success Manager to own high-touch accounts from contract through activation and growth. You will drive revenue, manage onboarding, and coordinate with engineering, finance, and operations to ensure smooth deployments.

The role demands proactive leadership in a fast-paced space tech environment, with travel to customer sites and a strong focus on account health and long-term value.