Land Mobile Customer Success Manager for Enterprise Growth

SPACE EXPLORATION TECHNOLOGIES CORP; Hawthorne (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

SpaceX in Hawthorne, CA, seeks a Starlink Customer Success Manager (Land Mobile) to own a defined enterprise book from onboarding to renewal. You will drive activation, shipments, and expansion across agriculture, rail, trucking, OEM, and other in-motion networks.

The role emphasizes revenue retention, proactive risk management, and strong collaboration with engineering, finance, and operations to optimize account health and growth.

Qualifications

• A Bachelor's degree in engineering, business, or a related field, or a high school diploma with 6+ years of relevant experience.
• 5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections).
• 5+ years supporting customers on a technical product or service.

Responsibilities

• Own assigned Land Mobile accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact.
• Hit and exceed revenue targets on time by tracking readiness, shipments, activations, certifications, and payments.
• Keep internal systems current so account status, risk, and opportunity are visible in one place.
• Monitor account health—contract compliance, KPI performance, invoicing, logistics, and the customer relationship.
• Set clear expectations with customers, resellers, and internal partners on what SpaceX can commit to on timing, hardware, and delivery.
• Build account plans defining current state, healthy account, and next revenue dollars.
• Identify expansion across additional vehicles, machines, routes, sites, kits, and new uses of Starlink in the field.

Skills

Account management

Customer success

Business development

Operations

Technical customer-facing

Education

Bachelor’s degree in engineering, business, or related field

High school diploma + 6+ years experience

Job description

SpaceX in Hawthorne, CA, seeks a Starlink Customer Success Manager (Land Mobile) to own a defined enterprise book from onboarding to renewal. You will drive activation, shipments, and expansion across agriculture, rail, trucking, OEM, and other in-motion networks.

The role emphasizes revenue retention, proactive risk management, and strong collaboration with engineering, finance, and operations to optimize account health and growth.