Spanish-Speaking Onboarding & Success Coordinator

Openkrill; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Motive is seeking an Onboarding Project Manager for SMB customers to lead the initial deployment and drive early adoption. You will guide new clients through hardware/software setup, training, and success milestones to ensure a timely, value-focused onboarding.

You will collaborate with support, engineering, sales, and product teams to resolve issues, foster trust, and deliver exceptional service across a high-volume channel mix.

Qualifications

• 2+ years in a customer-facing role (sales and/or support).
• Proficiency in Salesforce and ability to use data to inform engagement plans.
• Clear understanding of what success looks like for customers and Motive.
• Effective listening and problem-solving skills.

Responsibilities

• Serve as the primary point of contact for new SMB customers during their implementation phase.
• Guide new customers through initial hardware/software setup and system training to ensure timely onboarding/product adoption.
• Monitor customer progress and activities to ensure adoption and timely activation.
• Demonstrate strong cross-functional collaboration with support, engineering, sales, and product management to resolve issues and improve customer experience.
• Handle a large volume of phone conversations and email inquiries.
• Build customer loyalty by delivering exceptional customer service.

Skills

Customer-facing

Salesforce

Data analysis

SQL

Communication

Problem solving

Multi-tasking

Attention to detail

Tools

Salesforce

SQL

Job description

Motive is seeking an Onboarding Project Manager for SMB customers to lead the initial deployment and drive early adoption. You will guide new clients through hardware/software setup, training, and success milestones to ensure a timely, value-focused onboarding.

You will collaborate with support, engineering, sales, and product teams to resolve issues, foster trust, and deliver exceptional service across a high-volume channel mix.