SMB SaaS Onboarding Lead

Connecteam; Salt Lake City (UT); On-site; USD 70,000 - 90,000; Full time

Job summary

Connecteam is seeking an SMB Onboarding Manager to guide small and growing businesses through their initial adoption of Connecteam’s solution. You will partner with clients to configure the product, deliver tailored training, and drive value from day one.

Join a fast-paced startup environment where you’ll manage multiple onboarding projects, help clients realize quick wins, and establish durable usage habits that boost retention and satisfaction.

Qualifications

• 2+ years of experience in SaaS onboarding, implementation, or customer-facing roles.
• Experience working with SMB clients is a strong advantage.
• Strong presentation and training skills.
• Tech-savvy with the ability to quickly learn and explain software solutions.
• High level of organization and ability to manage multiple onboarding projects.
• A team player who thrives in a dynamic, fast-paced startup environment.
• Positive attitude, empathy, and high energy!

Responsibilities

• Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation.
• Delivering tailored training sessions to help clients configure and implement Connecteam.
• Guiding customers to quick wins that showcase the platform’s value and increase adoption.
• Ensuring customers establish strong usage habits that drive retention and satisfaction.
• Identifying at-risk clients early and creating proactive strategies to mitigate churn.

Skills

SaaS onboarding

Customer-facing

Training skills

Organization

Startup environment

Job description

Connecteam is seeking an SMB Onboarding Manager to guide small and growing businesses through their initial adoption of Connecteam’s solution. You will partner with clients to configure the product, deliver tailored training, and drive value from day one.

Join a fast-paced startup environment where you’ll manage multiple onboarding projects, help clients realize quick wins, and establish durable usage habits that boost retention and satisfaction.