SMB Onboarding & Adoption Lead

Connecteam

United States

On-site

USD 70,000 - 90,000

Full time

14 days+

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Job summary

Connecteam is seeking an SMB Onboarding Manager to guide our small and growing customers through the critical onboarding phase, ensuring successful adoption of the Connecteam platform. You will tailor training, drive early value, and establish durable usage patterns for sustained retention.

Ideal candidates have 2+ years in SaaS onboarding or customer-facing roles, with strong training skills and a bias for action.

Qualifications

2+ years of experience in SaaS onboarding, implementation, or customer-facing roles - MUST
Experience working with SMB clients - strong advantage
Strong presentation and training skills
Tech-savvy with the ability to quickly learn and explain software solutions
High level of organization and ability to manage multiple onboarding projects simultaneously.
A team player who thrives in a dynamic, fast-paced startup environment
Positive attitude, empathy, and high energy!

Responsibilities

Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation
Delivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needs
Guiding customers to quick wins that showcase the platform’s value and increase adoption
Ensuring customers establish strong usage habits that drive retention and satisfaction
Identifying at‑risk clients early and creating proactive strategies to mitigate churn.