Spanish-Speaking Customer Success Manager (Remote)

Streamline Healthcare Solutions; Yorktown (VA); A distancia; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Streamline Healthcare Solutions in the United States is seeking a Customer Success Manager to oversee multiple client accounts and ensure an exceptional customer experience with our healthcare software platform.

The role typically operates on Mountain or Central time and may require travel up to 20%. A bachelor’s degree is required; prior customer success or project/change management experience is desirable, with background in behavioral health or EMR systems preferred.

Formación

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building skills.
• Background in Behavioral Healthcare or in EMR is preferred.
• Willingness to travel up to 20%.

Responsabilidades

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Coordinate across teams to ensure an exceptional customer experience.
• Conduct regular meetings to stay aligned with customer needs.
• Facilitate sales of added functionality and modules.
• Maintain customer retention and satisfaction.

Conocimientos

Customer Success Management

Project Management

Change Management

Leadership

Team Building

Behavioral Healthcare knowledge

Educación

Bachelor's degree or higher in a related field

Descripción del empleo

Streamline Healthcare Solutions in the United States is seeking a Customer Success Manager to oversee multiple client accounts and ensure an exceptional customer experience with our healthcare software platform.

The role typically operates on Mountain or Central time and may require travel up to 20%. A bachelor’s degree is required; prior customer success or project/change management experience is desirable, with background in behavioral health or EMR systems preferred.