Remote Spanish-Speaking Customer Success Manager

Streamline Healthcare Solutions; Elm (PA); Remote; USD 65,000 - 95,000; Full time

Job summary

Streamline Healthcare Solutions in the United States is seeking a Customer Success Manager to oversee multiple client accounts, ensuring satisfaction and adopting our behavioral health software across teams.

You will align with Mountain or Central time zones, coordinate with cross-functional teams, drive user adoption, and pursue opportunities to expand modules.

This role requires a bachelor's degree, project and change management experience, leadership skills, and willingness to travel up to 20%.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management
• Leadership and Team Building Skills
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Skills

Customer Success

Project Management

Leadership

Communication

Education

Bachelor's degree or higher

Job description

Streamline Healthcare Solutions in the United States is seeking a Customer Success Manager to oversee multiple client accounts, ensuring satisfaction and adopting our behavioral health software across teams.

You will align with Mountain or Central time zones, coordinate with cross-functional teams, drive user adoption, and pursue opportunities to expand modules.

This role requires a bachelor's degree, project and change management experience, leadership skills, and willingness to travel up to 20%.