Remote Spanish-Speaking Customer Success Manager

Streamline Healthcare Solutions; Maryland; Remote; USD 70,000 - 110,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to manage multiple client accounts, ensure satisfaction, and advocate for the customer across teams. This remote role supports customers across time zones aligned with Mountain or Central time, enabling collaboration with healthcare organizations using our web-based platform.

The ideal candidate has a bachelor's degree, experience in customer success, project management, and change management, with a background in behavioral

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management
• Leadership and Team Building Skills
• Background in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Skills

Project Management

Change Management

Leadership

Team Building

Customer Success

Education

Bachelor's degree or higher in a related field

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to manage multiple client accounts, ensure satisfaction, and advocate for the customer across teams. This remote role supports customers across time zones aligned with Mountain or Central time, enabling collaboration with healthcare organizations using our web-based platform.

The ideal candidate has a bachelor's degree, experience in customer success, project management, and change management, with a background in behavioral