Remote Spanish-Speaking Customer Success Manager

Streamline Healthcare Solutions; California; Remote; USD 90,000 - 120,000; Full time

Job summary

Streamline Healthcare Solutions in the United States is seeking a Customer Success Manager to oversee multiple customer accounts, ensure satisfaction, and advocate for the customer while coordinating across teams to deliver an outstanding experience. The role aligns with Mountain or Central time zones.

This remote position requires a bachelor's degree, experience in customer success, project/change management, leadership, and travel up to 20%.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management
• Leadership and Team Building Skills
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts to ensure satisfaction.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Maintain customer retention.

Skills

Customer relationship management

Project management

Leadership

Team building

Education

Bachelor's degree or higher in related field

Tools

EMR

Behavioral health software

Job description

Streamline Healthcare Solutions in the United States is seeking a Customer Success Manager to oversee multiple customer accounts, ensure satisfaction, and advocate for the customer while coordinating across teams to deliver an outstanding experience. The role aligns with Mountain or Central time zones.

This remote position requires a bachelor's degree, experience in customer success, project/change management, leadership, and travel up to 20%.