Remote Customer Success Manager, Spanish Speaking

Streamline Healthcare Solutions; Town of King (WI); Remote; USD 65,000 - 105,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote US role. You will manage multiple client accounts, align product knowledge with customer needs, and coordinate across teams to ensure an excellent customer experience.

The role requires a Bachelor's degree or higher, experience in customer success and project/change management, and willingness to travel up to 20%. Prior behavioral health or EMR exposure is preferred.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Skills

Leadership

Project Management

Change Management

Customer Success

Team Building

Education

Bachelor's degree or higher in a related field

Tools

EMR/EHR software

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote US role. You will manage multiple client accounts, align product knowledge with customer needs, and coordinate across teams to ensure an excellent customer experience.

The role requires a Bachelor's degree or higher, experience in customer success and project/change management, and willingness to travel up to 20%. Prior behavioral health or EMR exposure is preferred.