Spanish-Speaking Customer Success Manager (Remote)

Streamline Healthcare Solutions; New Mexico; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Remote work in the US

Flexible scheduling

Job summary

Streamline Healthcare Solutions in the United States is seeking a Customer Success Manager to oversee multiple client accounts, ensure satisfaction, and champion the voice of the customer across teams. You will coordinate projects, support adoption of modules, travel up to 20%, and work a schedule aligned with Mountain or Central time to serve healthcare organizations relying on our EMR-enabled platform.

Bachelor\'s degree is required; experience in project management and change management is

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management
• Leadership and Team Building Skills
• Background in Behavioral Healthcare or EMR experience preferred.

Responsibilities

• Manage multiple customer accounts and ensure satisfaction.
• Understand customer needs and priorities to drive adoption.
• Manage projects to ensure deliverables are met and on time.
• Hold regular meetings to stay aligned with customer needs.
• Facilitate sales of added functionality and modules to improve efficiency.
• Maintain high customer retention and satisfaction metrics (target 85%+).

Skills

Customer success management

Account management

Project management

Leadership

Healthcare domain awareness

Education

Bachelor's degree or higher in a related field

Job description

Streamline Healthcare Solutions in the United States is seeking a Customer Success Manager to oversee multiple client accounts, ensure satisfaction, and champion the voice of the customer across teams. You will coordinate projects, support adoption of modules, travel up to 20%, and work a schedule aligned with Mountain or Central time to serve healthcare organizations relying on our EMR-enabled platform.

Bachelor\'s degree is required; experience in project management and change management is