Spanish-Speaking Customer Success Manager - Remote

Streamline Healthcare Solutions; Wisconsin; Remote; USD 70,000 - 100,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts and drive adoption of our behavioral health software solutions. The role supports customers across the United States, with schedule alignment to Mountain or Central time zones to optimize collaboration.

The ideal candidate has a background in customer success, project/change management, and leadership, with travel up to 20%.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building skills.
• Background in Behavioral Healthcare or Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Skills

Customer Success

Project Management

Change Management

Leadership

Team Building

Travel

Education

Bachelor's degree or higher

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts and drive adoption of our behavioral health software solutions. The role supports customers across the United States, with schedule alignment to Mountain or Central time zones to optimize collaboration.

The ideal candidate has a background in customer success, project/change management, and leadership, with travel up to 20%.