Spanish-Speaking Customer Success Manager – Remote

Streamline Healthcare Solutions; Kansas; Remote; USD 65,000 - 90,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts and ensure ongoing satisfaction with our behavioral health software platform. This role focuses on advocacy, knowledge of the product, and coordinating across teams to deliver exceptional customer experiences.

The position aligns with Mountain or Central time, is remote within the United States, and may require travel up to 20%.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management
• Leadership and Team Building Skills
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts.
• Understand customer needs and priorities
• Manage projects to ensure deliverables are met
• Regular meetings to stay up to date with customer needs
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Maintain customer retention
• Customer Satisfaction Rating of 85% or greater

Skills

Leadership and Team Building Skills

Project Management

Change Management

Customer Success experience

Education

Bachelor's degree or higher in a related field

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts and ensure ongoing satisfaction with our behavioral health software platform. This role focuses on advocacy, knowledge of the product, and coordinating across teams to deliver exceptional customer experiences.

The position aligns with Mountain or Central time, is remote within the United States, and may require travel up to 20%.