Spanish-Speaking Customer Success Manager (Remote)

Streamline Healthcare Solutions

Illinois

A distancia

USD 65.000 - 95.000

Jornada completa

Hace 9 días

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Descripción de la vacante

Streamline Healthcare Solutions is seeking a Customer Success Manager to manage multiple client accounts, ensuring satisfaction and adoption of our web-based healthcare software. You will monitor account health, collect feedback, and advocate for customer needs while promoting added functionality.

The role supports customers across Mountain or Central time zones. The position is remote in the United States and requires up to 20% travel, collaborating with product, sales, and support teams to

Formación

Bachelor's degree in a related field is required or preferred.
Prior experience as a Customer Success Manager is desirable.
Experience in Project Management and Change Management.
Leadership and Team Building Skills.
Background in Behavioral Healthcare or in Electronic Medical Records is preferred.
Willingness to travel up to 20%.

Responsabilidades

Manage multiple customer accounts.
Understand customer needs and priorities.
Manage projects to ensure deliverables are met.
Regular meetings to stay up to date with customer needs.
Facilitate sales of added functionality and modules to increase the customer’s efficiency.
Maintain customer retention.
Customer Satisfaction Rating of 85% or greater.

Conocimientos

Customer success

Project management

Leadership

Communication

Educación

Bachelor's degree

Herramientas

EMR systems

Descripción del empleo

The role supports customers across Mountain or Central time zones. The position is remote in the United States and requires up to 20% travel, collaborating with product, sales, and support teams to

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