Remote Spanish-Speaking Customer Success Manager

Streamline Healthcare Solutions

Mississippi

Remote

USD 70,000 - 90,000

Full time

9 days ago

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Job summary

Streamline Healthcare Solutions is seeking a Remote Customer Success Manager to oversee multiple healthcare accounts and ensure exceptional service. You will align with clients' goals, drive adoption, and coordinate with product and services teams to deliver value.

Ideal candidates have a degree, solid project management experience, and a background in Behavioral Healthcare or EMR systems. Willingness to travel up to 20% is expected to support customers across time zones.

Qualifications

Bachelor's degree or higher in a related field.
Prior experience as a Customer Success Manager is desirable.
Experience in Project Management and Change Management.
Leadership and Team Building Skills.
Background in Behavioral Healthcare or Electronic Medical Records preferred.
Willingness to travel up to 20%.

Responsibilities

Manage multiple customer accounts.
Understand customer needs and priorities.
Manage projects to ensure deliverables are met.
Regular meetings to stay up to date with customer needs.
Facilitate sales of added functionality and modules to increase the customer’s efficiency.
Maintain customer retention.
Customer Satisfaction Rating of 85% or greater.