Remote Spanish-Speaking Customer Success Manager

Streamline Healthcare Solutions; New Jersey; A distancia; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Streamline Healthcare Solutions seeks a Customer Success Manager to oversee multiple client accounts, ensuring satisfaction, product knowledge, and adoption of our behavioral health software solutions.

The role requires coordinating across sales, product, and services teams to drive value, manage projects, and promote additional modules. It supports customers in Mountain and Central time zones and allows remote work from the United States. Strong communication and leadership skills are essential.

Formación

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsabilidades

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Conocimientos

Customer Success

Project Management

Change Management

Leadership

Time Zone Coordination

Educación

Bachelor's degree

Descripción del empleo

Streamline Healthcare Solutions seeks a Customer Success Manager to oversee multiple client accounts, ensuring satisfaction, product knowledge, and adoption of our behavioral health software solutions.

The role requires coordinating across sales, product, and services teams to drive value, manage projects, and promote additional modules. It supports customers in Mountain and Central time zones and allows remote work from the United States. Strong communication and leadership skills are essential.