Spanish-Speaking Customer Success Manager (Remote)

Streamline Healthcare Solutions; Clayton (NM); A distancia; USD 70.000 - 95.000; Jornada completa

Descripción de la vacante

Streamline Healthcare Solutions is seeking a Customer Success Manager for a fully remote role based in the United States. The position aligns with Mountain or Central time to support clients across those time zones.

You will manage multiple healthcare client accounts, drive adoption of modules, and coordinate across product, sales, and support teams to maximize customer value. Travel up to 20% is expected.

Formación

• Bachelor's degree or higher in a related field.
• Prior Customer Success Manager experience is desirable.
• Experience in project management and change management.
• Leadership and team-building skills.
• Background in Behavioral Healthcare or EMR is preferred.
• Willingness to travel up to 20%.

Responsabilidades

• Manage multiple customer accounts and ensure satisfaction.
• Understand customer needs and priorities.
• Coordinate across teams to ensure an exceptional customer experience.
• Facilitate upsell of added functionalities and modules.
• Maintain customer retention and satisfaction metrics.

Conocimientos

Customer Success

Account management

Relationship building

Cross-functional collaboration

Educación

Bachelor's degree

Descripción del empleo

Streamline Healthcare Solutions is seeking a Customer Success Manager for a fully remote role based in the United States. The position aligns with Mountain or Central time to support clients across those time zones.

You will manage multiple healthcare client accounts, drive adoption of modules, and coordinate across product, sales, and support teams to maximize customer value. Travel up to 20% is expected.