Remote Spanish-Speaking Customer Success Manager

Streamline Healthcare Solutions; Ohio; Remote; USD 70,000 - 110,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote role based in the United States. The position aligns with Mountain or Central time to support clients in those time zones, ensuring proactive account management and excellent service delivery.

You will manage multiple customer accounts, understand their needs, drive project delivery, and promote additional modules to boost efficiency. Travel up to 20% is required as needed.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Skills

Customer success management

Project management

Change management

Leadership

Team building

Travel readiness

Education

Bachelor's degree or higher in related field

Tools

EMR systems knowledge

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote role based in the United States. The position aligns with Mountain or Central time to support clients in those time zones, ensuring proactive account management and excellent service delivery.

You will manage multiple customer accounts, understand their needs, drive project delivery, and promote additional modules to boost efficiency. Travel up to 20% is required as needed.