Spanish-Speaking Customer Success Leader (Remote)

Streamline Healthcare Solutions; Orangeburg (SC); Remoto; USD 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Descrizione del lavoro

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts from a remote position based in the United States. The role requires aligning with Mountain or Central time zones to support relevant clients and involves coordinating across teams to ensure an exceptional customer experience.

You will manage accounts, understand client needs, drive projects, and promote expanded functionality while maintaining high customer satisfaction and retention.

Competenze

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management
• Leadership and Team Building Skills
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Mansioni

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Conoscenze

Leadership

Project Management

Change Management

Customer Success

Team Building

Formazione

Bachelor's degree or higher in a related field

Descrizione del lavoro

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts from a remote position based in the United States. The role requires aligning with Mountain or Central time zones to support relevant clients and involves coordinating across teams to ensure an exceptional customer experience.

You will manage accounts, understand client needs, drive projects, and promote expanded functionality while maintaining high customer satisfaction and retention.