Remote Spanish-Speaking Customer Success Manager

Streamline Healthcare Solutions; Virginia; Remote; USD 70,000 - 110,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote role based in the United States. The position may align with Mountain or Central time zones to support customers in those regions.

The role focuses on managing multiple accounts, ensuring satisfaction, and coordinating with cross-functional teams to drive adoption of the product suite, including modules that improve efficiency. Travel up to 20% may be required.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Skills

Customer Success Management

Project Management

Change Management

Leadership

Stakeholder Management

Education

Bachelor's degree or higher

Tools

EMR Systems

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote role based in the United States. The position may align with Mountain or Central time zones to support customers in those regions.

The role focuses on managing multiple accounts, ensuring satisfaction, and coordinating with cross-functional teams to drive adoption of the product suite, including modules that improve efficiency. Travel up to 20% may be required.