Spanish-Speaking Customer Success Manager — Remote

Streamline Healthcare Solutions; Michigan; A distancia; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote role based in the United States. You will manage multiple customer accounts, align with customer needs, and coordinate across teams to ensure an exceptional experience across Mountain or Central time zones.

The position emphasizes driving value, maintaining high customer satisfaction, and expanding product usage through added functionality, while supporting travel up to 20% as needed.

Formación

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management
• Leadership and Team Building Skills
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsabilidades

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Conocimientos

Customer success

Project management

Change management

Leadership

Team building

Healthcare domain

Educación

Bachelor's degree

Herramientas

EMR systems

Descripción del empleo

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote role based in the United States. You will manage multiple customer accounts, align with customer needs, and coordinate across teams to ensure an exceptional experience across Mountain or Central time zones.

The position emphasizes driving value, maintaining high customer satisfaction, and expanding product usage through added functionality, while supporting travel up to 20% as needed.