Spanish-Speaking Customer Success Manager (Remote)

Streamline Healthcare Solutions; Fulton (MS); Remote; USD 65,000 - 90,000; Full time

Job summary

Streamline Healthcare Solutions in the United States is seeking a Customer Success Manager to oversee multiple client accounts, ensure satisfaction, and coordinate with product and support teams to optimize service delivery.

This remote role aligns with Mountain or Central time zones and may require up to 20% travel for client visits and onboarding, with a focus on retention and upselling additional modules.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and team-building skills.
• Background in Behavioral Healthcare or Electronic Medical Records preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts to ensure satisfaction.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Skills

Leadership & Team Building

Project Management

Change Management

Healthcare/EMR background

Customer Success experience

Education

Bachelor's degree or higher in a related field

Job description

Streamline Healthcare Solutions in the United States is seeking a Customer Success Manager to oversee multiple client accounts, ensure satisfaction, and coordinate with product and support teams to optimize service delivery.

This remote role aligns with Mountain or Central time zones and may require up to 20% travel for client visits and onboarding, with a focus on retention and upselling additional modules.