Remote Spanish-Speaking Customer Success Manager

Streamline Healthcare Solutions; California City (CA); À distance; USD 70 000 - 110 000; Plein temps

Résumé du poste

Streamline Healthcare Solutions is a remote-based software provider serving behavioral health organizations across the United States. The Customer Success Manager will build strong client relationships, drive adoption of our web-based platform, and advocate for customer needs across product, sales, and support teams.

The role requires coordinating schedules with Mountain or Central Time zones and travel up to 20% to meet client needs, while contributing to renewal and up-sell initiatives in a

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management
• Leadership and Team Building Skills
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsabilités

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Connaissances

Leadership & Team Building

Customer relationships

Formation

Bachelor's degree or higher

Description du poste

Streamline Healthcare Solutions is a remote-based software provider serving behavioral health organizations across the United States. The Customer Success Manager will build strong client relationships, drive adoption of our web-based platform, and advocate for customer needs across product, sales, and support teams.

The role requires coordinating schedules with Mountain or Central Time zones and travel up to 20% to meet client needs, while contributing to renewal and up-sell initiatives in a