Spanish and English Speaking Customer Service - 2nd Shift

QVC; United States; Remote; USD 21,000 - 23,000; Full time

Job summary

QVC Group, a live social shopping company, seeks a bilingual Customer Service Specialist to support Spanish and English customers from home. You will handle inbound inquiries, promote products and resolve issues while maintaining a high-paced call volume.

Work from home with a full-time schedule that includes a weekend shift. Must have 12+ months of customer service experience and be able to operate in a virtual environment using multiple systems and your own equipment.

Qualifications

• 12+ months of customer service experience.
• Learn and work in a virtual environment.
• Provide your own Microsoft 11 computer and required equipment per system requirements.

Responsibilities

• Handle a high volume of inbound customer inquiries in Spanish and English.
• Offer additional products during interactions.
• Assist customers with questions and personalize the experience.
• Confirm refunds, process payments, place orders, and analyze account data.

Skills

Customer service

Bilingual English/Spanish

Problem solving

De-escalation

Tools

CRM software

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

Our bilingual Customer Service Specialist supports QVC, and help answer our inbound Spanish and English customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.

Where You'll Work

This role is remote; job seekers must reside in North Carolina or an approved QVC state to be considered. You will work from home.

What You'll Do

• Busy day handling a high volume of our inbound customer inquiries in Spanish and English.
• $15.00 per hour, plus $0.60 bilingual differential. Additional shift differential and incentives where applicable.
• Offer additional products on each customer interaction.
• Assist our customers with questions while personalizing the experience for each caller.
• Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data.
• Report to an assigned Customer Service Supervisor.
• Work a set full-time schedule, our work schedules are not Monday - Friday
• Set work schedule includes a weekend shift each week

What You'll Bring

• Provide a distraction free work from home environment.
• 12 months or more of customer service experience.
• Learn and work in a virtual environment.
• Communicate with a variety of styles.
• Navigate multiple systems and screens.
• Provide your own Microsoft 11 computer and additional required equipment following our QVC computer system requirements.
• Troubleshoot own technical problems (partner with IT when needed).
• Available to work weekends, holidays, and additional hours.

This is a remote position.