Remote Customer Service Specialist – Upsell & Growth

Qurate Retail Group; United States; Remote; USD 20,664 - 24,796; Full time

Benefits offered by this job

Competitive compensation

Paid time off

401(k) and tuition reimbursement

Job summary

QVC Group is seeking a remote Customer Service Specialist to support HSN, primarily handling inbound inquiries, solving problems, and promoting products in a fast-paced setting from a home office in Tennessee.

You will work in a dynamic environment with opportunities for career growth across the QVC Group brands. The role requires 12+ months of customer service experience and the ability to operate in a virtual workplace, with weekend/holiday availability and optional Spanish-language support.

Qualifications

• 12 months or more of customer service experience.
• Learn and work in a virtual environment.
• Spanish speaking bilingual opportunity available.

Responsibilities

• Busy day handling a high volume of inbound customer inquiries.
• Offer additional products on each customer interaction.
• Assist customers with questions while personalizing the experience for each caller.
• Calls may include confirming refunds, taking payments, placing orders, and analyzing account data.
• Opportunity for advancement across the QVC Group family of brands.
• Report to an assigned Customer Service Supervisor.

Skills

Customer service experience

Work from home

Spanish speaking

Job description

QVC Group is seeking a remote Customer Service Specialist to support HSN, primarily handling inbound inquiries, solving problems, and promoting products in a fast-paced setting from a home office in Tennessee.

You will work in a dynamic environment with opportunities for career growth across the QVC Group brands. The role requires 12+ months of customer service experience and the ability to operate in a virtual workplace, with weekend/holiday availability and optional Spanish-language support.