Remote Customer Service Specialist — Upsell & Support

QVC Group; United States; Remote; USD 17,047 - 24,280; Full time

Benefits offered by this job

Paid time off

Employee assistance program

401(k) plan

Tuition reimbursement

Company discounts

Job summary

QVC Group is looking for a remote customer service representative to join their team. In this role, you will handle inbound customer inquiries and personalize each interaction while providing top-notch service.

Ideal candidates are expected to have at least 12 months of customer service experience and a distraction-free work environment. The total rewards package includes competitive compensation, health benefits, and opportunities for advancement across the QVC Group brands.

Qualifications

• Must have 12 months or more of customer service experience.
• Must provide a distraction-free work-from-home environment.
• Must be available to work weekends and holidays if necessary.

Responsibilities

• Handle a high volume of inbound customer inquiries.
• Personalize the experience for each caller.
• Confirm refunds and take payments.
• Assist customers with account data analysis.

Skills

Customer service experience

Communication skills

Technical troubleshooting

Ability to navigate multiple systems

Job description

QVC Group is looking for a remote customer service representative to join their team. In this role, you will handle inbound customer inquiries and personalize each interaction while providing top-notch service.

Ideal candidates are expected to have at least 12 months of customer service experience and a distraction-free work environment. The total rewards package includes competitive compensation, health benefits, and opportunities for advancement across the QVC Group brands.