Remote Spanish Bilingual Customer Support Specialist

Qurate Retail Group; United States; A distancia; USD 20.664 - 23.419; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health care benefits starting day 1

Paid time off

Employee assistance program

Parental leave

Company discounts

Descripción de la vacante

QVC Group, a live social shopping company, is seeking a Customer Service Specialist to support HSN and handle inbound customer calls. This remote role requires residing in Georgia and offers bilingual English/Spanish interactions, problem-solving, and product promotion while managing a high-volume environment.

You will report to a Customer Service Supervisor and have opportunities for advancement across the QVC Group brands, with benefits starting day one and a supportive Total Rewards package

Formación

• At least 12 months of customer service experience.
• Ability to learn and work in a virtual environment.
• Availability to work weekends, holidays, and additional hours.

Responsabilidades

• Assist Spanish and English speaking customers via inbound calls.
• Promote products and increase sales while handling a high call volume.
• Resolve issues through problem solving and de-escalation.
• Process refunds, payments, and orders as needed.
• Report to a Customer Service Supervisor.

Conocimientos

Bilingual Spanish/English

Customer service

Problem solving

Communication skills

Descripción del empleo

QVC Group, a live social shopping company, is seeking a Customer Service Specialist to support HSN and handle inbound customer calls. This remote role requires residing in Georgia and offers bilingual English/Spanish interactions, problem-solving, and product promotion while managing a high-volume environment.

You will report to a Customer Service Supervisor and have opportunities for advancement across the QVC Group brands, with benefits starting day one and a supportive Total Rewards package