Bilingual Remote Customer Service Specialist Spanish/English

QVC; United States; Remote; USD 21,000 - 23,000; Full time

Job summary

QVC Group, a live social shopping company, seeks a bilingual Customer Service Specialist to support Spanish and English customers from home. You will handle inbound inquiries, promote products and resolve issues while maintaining a high-paced call volume.

Work from home with a full-time schedule that includes a weekend shift. Must have 12+ months of customer service experience and be able to operate in a virtual environment using multiple systems and your own equipment.

Qualifications

• 12+ months of customer service experience.
• Learn and work in a virtual environment.
• Provide your own Microsoft 11 computer and required equipment per system requirements.

Responsibilities

• Handle a high volume of inbound customer inquiries in Spanish and English.
• Offer additional products during interactions.
• Assist customers with questions and personalize the experience.
• Confirm refunds, process payments, place orders, and analyze account data.

Skills

Customer service

Bilingual English/Spanish

Problem solving

De-escalation

Tools

CRM software

Job description

QVC Group, a live social shopping company, seeks a bilingual Customer Service Specialist to support Spanish and English customers from home. You will handle inbound inquiries, promote products and resolve issues while maintaining a high-paced call volume.

Work from home with a full-time schedule that includes a weekend shift. Must have 12+ months of customer service experience and be able to operate in a virtual environment using multiple systems and your own equipment.