Remote Customer Service & Upsell Specialist

QVC; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Employee assistance program

Parental leave

Paid volunteer hours

Amazing company discounts

Health care benefits starting on day 1

401(k)

Tuition reimbursement benefits

Job summary

QVC Group is seeking a Customer Service Specialist to support inbound customer calls from a remote home office. You will solve problems, promote products, and de-escalate issues while handling a high-volume environment.

This role is based remotely with residency requirements (Georgia or approved QVC states). Expect a full-time schedule that includes one weekend day and one weekday off, with opportunities for advancement across the QVC Group brands.

Qualifications

• 12 months or more of customer service experience.
• Learn and work in a virtual environment.
• Communicate with a variety of styles.
• Navigate multiple systems and screens.
• Provide your own Microsoft 11 computer and required equipment following QVC system requirements.
• Troubleshoot own technical problems and partner with IT when needed.
• Available to work weekends, holidays, and additional hours.

Responsibilities

• Handle a high volume of inbound customer inquiries.
• Offer additional products on each interaction.
• Assist customers with questions while personalizing the experience.
• Calls may include confirming refunds, taking payments, placing orders, and analyzing account data.
• Opportunity for advancement across the QVC Group brands.
• Report to a Customer Service Supervisor.
• Work a set full-time schedule including one weekend day and one weekday off.

Skills

Customer service

Problem-solving

Communication styles

Multi-system navigation

Own computer

Technical troubleshooting

Weekend availability

Job description

QVC Group is seeking a Customer Service Specialist to support inbound customer calls from a remote home office. You will solve problems, promote products, and de-escalate issues while handling a high-volume environment.

This role is based remotely with residency requirements (Georgia or approved QVC states). Expect a full-time schedule that includes one weekend day and one weekday off, with opportunities for advancement across the QVC Group brands.