Remote Customer Service & Upsell Specialist

QVC; United States; A distancia; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Paid time off

Employee assistance program

Parental leave

Paid volunteer hours

Amazing company discounts

Health care benefits starting on day 1

401(k)

Tuition reimbursement benefits

Descripción de la vacante

QVC Group is seeking a Customer Service Specialist to support inbound customer calls from a remote home office. You will solve problems, promote products, and de-escalate issues while handling a high-volume environment.

This role is based remotely with residency requirements (Georgia or approved QVC states). Expect a full-time schedule that includes one weekend day and one weekday off, with opportunities for advancement across the QVC Group brands.

Formación

• 12 months or more of customer service experience.
• Learn and work in a virtual environment.
• Communicate with a variety of styles.
• Navigate multiple systems and screens.
• Provide your own Microsoft 11 computer and required equipment following QVC system requirements.
• Troubleshoot own technical problems and partner with IT when needed.
• Available to work weekends, holidays, and additional hours.

Responsabilidades

• Handle a high volume of inbound customer inquiries.
• Offer additional products on each interaction.
• Assist customers with questions while personalizing the experience.
• Calls may include confirming refunds, taking payments, placing orders, and analyzing account data.
• Opportunity for advancement across the QVC Group brands.
• Report to a Customer Service Supervisor.
• Work a set full-time schedule including one weekend day and one weekday off.

Conocimientos

Customer service

Problem-solving

Communication styles

Multi-system navigation

Own computer

Technical troubleshooting

Weekend availability

Descripción del empleo

QVC Group is seeking a Customer Service Specialist to support inbound customer calls from a remote home office. You will solve problems, promote products, and de-escalate issues while handling a high-volume environment.

This role is based remotely with residency requirements (Georgia or approved QVC states). Expect a full-time schedule that includes one weekend day and one weekday off, with opportunities for advancement across the QVC Group brands.