SMB Onboarding & Activation Specialist

Payoneer Inc.; United States; Remote; USD 16,000 - 23,000; Full time

Job summary

Payoneer Inc. is seeking an onboarding associate to support SMB customers across domestic and global markets. You will use CRM tools to guide prospects through onboarding, assist with KYC, and engage customers via calls, emails, and messages.

The role requires 1–2 years in B2B sales or onboarding, a strong sales mindset, and fluent English. Office-based role in Poland with collaborative teams and growth opportunities.

Qualifications

• Bachelor's degree or current student in a related field.
• 1–2 years in B2B sales, telesales, or customer onboarding.
• Strong sales acumen in target-driven environments.
• Good knowledge of Microsoft Office (Excel, Word, PowerPoint).
• Fluency in English with excellent spoken communication.

Responsibilities

• Support onboarding for SMB customers across domestic and global markets.
• Use CRM tools to support onboarding and engage prospects.
• Guide customers through onboarding with effective communication and problem-solving.
• Coordinate with operations teams to support activation and payments.
• Maintain outreach to drive activation and first funded transactions.
• Share feedback to help grow the business.

Skills

Telesales

Onboarding

CRM tools

English fluency

Education

Bachelor's degree

Tools

Salesforce

Salesloft

Aircall

Marketo

Job description

Payoneer Inc. is seeking an onboarding associate to support SMB customers across domestic and global markets. You will use CRM tools to guide prospects through onboarding, assist with KYC, and engage customers via calls, emails, and messages.

The role requires 1–2 years in B2B sales or onboarding, a strong sales mindset, and fluent English. Office-based role in Poland with collaborative teams and growth opportunities.