SMB Onboarding & Adoption Success Manager

Connecteam; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Connecteam, a leading deskless-ops platform, is hiring an SMB Onboarding Manager in Georgia. You will guide small businesses through the critical onboarding phase, configuring and implementing Connecteam to deliver measurable value and rapid adoption.

You have 2+ years in SaaS onboarding or customer-facing roles, strong training skills, and a proven ability to manage multiple onboarding projects in a fast-paced startup. This role emphasizes energy, empathy, and outcomes.

Qualifications

• 2+ years of experience in SaaS onboarding, implementation, or customer-facing roles (MUST).
• Experience working with SMB clients is a strong advantage.
• Strong presentation and training skills.
• Tech-savvy with the ability to quickly learn and explain software solutions.
• High level of organization and ability to manage multiple onboarding projects simultaneously.
• Team player who thrives in a dynamic, fast-paced startup environment.
• Positive attitude, empathy, and high energy!

Responsibilities

• Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation.
• Delivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needs.
• Guiding customers to quick wins that showcase the platform’s value and increase adoption.
• Ensuring customers establish strong usage habits that drive retention and satisfaction.
• Identifying at-risk clients early and creating proactive strategies to mitigate churn.

Skills

SaaS onboarding

SMB clients experience

Presentation skills

Training skills

Tech-savvy

Organization

Team player

High energy

Job description

Connecteam, a leading deskless-ops platform, is hiring an SMB Onboarding Manager in Georgia. You will guide small businesses through the critical onboarding phase, configuring and implementing Connecteam to deliver measurable value and rapid adoption.

You have 2+ years in SaaS onboarding or customer-facing roles, strong training skills, and a proven ability to manage multiple onboarding projects in a fast-paced startup. This role emphasizes energy, empathy, and outcomes.