SMB Onboarding & Adoption Specialist

Loop AI - Delivery Intelligence Platform; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology company is seeking an Onboarding Specialist based in New York City, NY, to enhance the onboarding experience for SMB customers. The role requires 1-3 years of relevant experience in customer success or onboarding and emphasizes strong communication and organizational skills. Responsibilities include managing customer onboarding processes, guiding product setup, and ensuring high-quality customer experience. This position is crucial for customer activation and satisfaction during the onboarding phase.

Qualifications

• 1-3 years of experience in a customer-facing role.
• Ability to take ownership and initiative in ambiguous environments.
• Experience in fast-paced settings.

Responsibilities

• Own SMB customer onboardings from kickoff to live.
• Guide customers through product setup and core workflows.
• Manage multiple onboardings while maintaining quality.

Skills

Experience in Onboarding or Customer Success

Strong organizational skills

Clear communication

Attention to detail

Customer-first mindset

Job description

A technology company is seeking an Onboarding Specialist based in New York City, NY, to enhance the onboarding experience for SMB customers. The role requires 1-3 years of relevant experience in customer success or onboarding and emphasizes strong communication and organizational skills. Responsibilities include managing customer onboarding processes, guiding product setup, and ensuring high-quality customer experience. This position is crucial for customer activation and satisfaction during the onboarding phase.