SMB Customer Success Manager - Onboarding & Renewals

Nooks; Ammon (ID); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Equity

Comprehensive benefits

Job summary

Nooks is seeking an SMB Customer Success Manager to maximize value for a portfolio of 150 SMB accounts across EST/EMEA. The role blends onboarding, proactive outreach, and renewal management, with a focus on delivering high-value content and smoothing the customer journey.

You will collaborate across teams in a fast-paced startup environment. Ideal candidates bring 1+ years in SDR or CSM, strong data analytics, and experience with Outreach/Salesloft/HubSpot.

Qualifications

• 1+ years of SDR experience in a B2B SaaS setting.
• 1+ years onboarding and support for B2B SaaS customers.
• Experience with SEP tools (Outreach, Salesloft, HubSpot) and related sales tech.
• Strong data analytics, communication, and cross-team collaboration.

Responsibilities

• Manage a portfolio of 150 SMB accounts, maximizing value for users and stakeholders.
• Onboard new customers, ensuring seamless integration into sales processes.
• Analyze usage metrics to identify features that provide value and lead upsell conversations.
• Monitor customer health metrics and develop proactive plans addressing concerns.
• Assist with Technical Support for customers as needed.
• Help develop a scaled approach for customer success and retention.
• Serve as the voice of the customer, providing product feedback to meet SMB needs.

Skills

SDR experience

Customer onboarding

Sales domain expertise

Data analytics

Written communication

Verbal communication

Tools

Outreach

Salesloft

HubSpot

Job description

Nooks is seeking an SMB Customer Success Manager to maximize value for a portfolio of 150 SMB accounts across EST/EMEA. The role blends onboarding, proactive outreach, and renewal management, with a focus on delivering high-value content and smoothing the customer journey.

You will collaborate across teams in a fast-paced startup environment. Ideal candidates bring 1+ years in SDR or CSM, strong data analytics, and experience with Outreach/Salesloft/HubSpot.