SMB Onboarding Specialist — Fast-Value Enablement

Loop AI; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology company is looking for an Onboarding Specialist in New York to facilitate the onboarding of SMB customers. The successful candidate will manage the onboarding process, ensuring customers are set up efficiently and effectively using the product. You will guide customers through setup, monitor risks, and contribute to documentation. Ideal candidates will have experience in customer success roles and possess strong organizational skills in a dynamic environment.

Qualifications

• 1-3 years of experience in onboarding, customer success, or support at a SaaS company.
• Strong organizational and time-management skills for managing multiple customers.
• Ability to communicate product concepts in a simple way.

Responsibilities

• Own SMB customer onboarding from kickoff to go-live.
• Guide customers through product setup and core workflows.
• Identify onboarding risks and communicate with customers.

Skills

Ownership

Customer communication

Time management

Problem identification

Detailed-oriented

Job description

A technology company is looking for an Onboarding Specialist in New York to facilitate the onboarding of SMB customers. The successful candidate will manage the onboarding process, ensuring customers are set up efficiently and effectively using the product. You will guide customers through setup, monitor risks, and contribute to documentation. Ideal candidates will have experience in customer success roles and possess strong organizational skills in a dynamic environment.